Fairfield Inn & Suites Houston Richmond

The staff was excellent and the accommodations were wonderful.

The Staff was very friendly and helpful. I went to get the car while my 83 yr old mom (very thin skin) went to the lobby to wait for me. Somehow she bumped her arm on the way and it was bleeding. The lady at the desk noticed it and immediately retrieved a first aid kit. She cleaned and bandaged mom's arm -- all this was done before I pulled up to the front door. She was very impressed because she said that all she was going to ask the lady for was a paper towel/napkin. I am beyond impressed! Thank you for caring about your guests.

The hotel staff here is exceptional. They are not only friendly and welcoming but also prompt and professional in their assistance. I must give special recognition to Cobi and Paula, who have truly gone above and beyond in their service.

The hotel was very nice for the price, also rooms were very spacious. We were originally in one room, but our ac was not working properly. When we went down to the front desk to speak with the staff about it, they came up right away, and when they couldn't Immediately fix the problem, she put us in a new room. Very happy with the staff that night. Thank you for your help!

Staff were very friendly and the breakfast was very good.